Hunt groups

Hunt groups allow more than one destination to ring at once. Within a hunt group, destinations are arranged into levels. All destinations within a level are rung at once. The first destination to answer hears the caller, and the others stop ringing (unlike page groups). If no destinations answer, they stop ringing, all destinations in the next level are rung, and so on.
To add a new hunt group:

1. Log in to the Maxxtel Communications web interface.
2. If you wish to record calls to this hunt group, make a record group.
3. Go to Features » Hunt groups.
4. Click the "Add a new hunt group" button.
5. Enter the following:
  • A name for the hunt group.
  • Optionally a description.
  • The owner. This person may edit the hunt group even if they are not an administrator.
  • How long each level rings for.
  • The hunt group type, which controls the order the levels are rung in.
  • The record group if you have any.
  • Whether to play music or ringing to the caller.
  • The music on hold if you have any.
  • Whether to screen calls. If set to yes, answering destinations will be asked if they wish to accept the call. During this time, other destinations will continue to ring. The first destination to accept gets the call, and other destinations are dropped immediately.
  • The destination to route calls to this hunt group to if none of the levels that you will define below answer.
6. Click the "Save" button.
7. Click the "Add a destination" link.
8. Choose the level and destination.
9. Click the "Save" button.
10. Repeat for other destinations as desired
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